Terms & Conditions
These terms and conditions, which may be amended from time to time, apply to all Flightgiftcard services directly or indirectly made available online, through any device, or by email. By using the Flightgiftcard website or any other platform, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.
1. Scope and Role of Flightgiftcard
Through the website www.flightgiftcard.com we (Flightgiftcard and its affiliate (distribution) partners) provide an online platform through which bookings can be made for flights.
From the point at which you make your booking, Flightgiftcard acts solely as an intermediary between you and the airline as Flightgiftcard does not sell flights under its own name. Flightgiftcard transmits the details of your booking to the relevant flight provider and sends you a confirmation email on behalf of the flight provider.
Flightgiftcard is responsible for the transaction process on www.flightgiftcard.com. As such, Flightgiftcard manages transaction disputes should payment process issues occur. In addition, if there are any questions, remarks or complaints about the transaction, please contact us directly.
2. Reliance on Third Party Information and Services
When rendering our services, the information that we disclose is based on the information provided to us by flight providers. Although we will use reasonable skill and care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information, or non-delivery of information.
3. Privacy and Cookies
The privacy of all Flightgiftcard users is respected. For more information about this, please see Privacy and Cookies in the footer of the Flightgiftcard website.
4. Payment and Prices
Payments are immediately due when ordering. Payments can be made by Visa, MasterCard, American Express, and available local payment methods. All Flightgiftcard payment processes are properly secured. Payments (pending) cannot be amended or cancelled.
All flight prices on www.flightgiftcard.com are displayed including VAT and other taxes, unless stated differently on our website or the confirmation email. The gift cards of Flightgiftcard are out of scope of VAT.
Business orders are generally settled by invoice payment. Orders to be paid via invoice are sent within two business days. Please note that the Flightgiftcards will only be activated once the order payment has been made. Please contact us for questions or special requests.
5. Cancellation of a Gift Order
All Flightgiftcard value codes are bearer instruments unless specified otherwise on the gift card (only specific corporate customers have non-transferable gift cards). As Flightgiftcard value codes can be duplicated or shared with third parties after the sale, and hence be redeemed by any third party, order cancellation is not possible.
6. Validity of a Flightgiftcard
All Flightgiftcards are valid for two years after purchase, unless specified otherwise.
Flightgiftcard reserves the right to block / deactivate any Flightgiftcard of which the payment has been cancelled or not received in any way. In case one or more bookings have been made with a Flightgiftcard that has not been paid for fully, Flightgiftcard reserves the right to cancel these bookings.
7. Redeem a Flightgiftcard
Flightgiftcards are redeemable for all flights that show availability at www.flightgiftcard.com at your selected dates and destination. It is not possible to make your booking and redeem your Flightgiftcard directly with the airline. When making a booking at www.flightgiftcard.com, the Flightgiftcard value will be deducted from the amount payable. If the Flightgiftcard is not used in full at once, the remainder stays valid for another booking. If the booking is more expensive than the Flightgiftcard, the remainder can be paid for by online payment. One Flightgiftcard can be used per booking.
After the payment and/or redemption of the Flightgiftcard, you will receive the booking confirmation via email. You can then print this booking confirmation and show it when checking-in. Make sure to have your identification with you.
It is not possible to redeem your Flightgiftcard for funds or cash payment.
8. Cancel or Modify a Booking
Customer initiated flight cancellations generally lead to only a minor refund or no refund at all. If you wish to cancel your reservation, please contact us.
Airline initiated flight cancellations generally lead to a full refund of the ticket price. If your flight is cancelled please contact the Flightgiftcard Support Team. Please note that any refund procedure can take up to 30 days from the moment that the flight has been cancelled. All refunds are loaded on the gift card that was used to make the booking.
Flight modifications can either be made on the airline website directly by the user or, if direct amendments on the airline website are not possible, through the Flightgiftcard Support Team.
In the case of a no-show (i.e. remaining absent from the booked flight), there will be no refund.
9. Flight Complaints
Flightgiftcard is not liable for any claims or complaints about the flight or the airline.
10. Further Correspondence
By completing a booking or by ordering a Flightgiftcard, you agree to receive (i) an email that we may send to you prior to your arrival date with information on your destination and reservation and (ii) an email which we may send to you after your trip or Flightgiftcard order inviting you to complete a feedback form.
11. Intellectual Property
Unless stated otherwise, the intellectual property rights (including the copyrights) of the content, material, and information on this website is property of Flightgiftcard. Without Flightgiftcard’s written consent, no part of this website may be used or reproduced.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, Flightgiftcard shall not be held liable for (i) any punitive, special, direct, or indirect or consequential
loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the flight as made available on our website, (iii) the services rendered or the products offered by the flight provider, (iv) any (direct, indirect, consequential or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the flight (its employees, directors, officers, agents, representatives, or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.
13. Legal Entity
Flightgiftcard is part of Locada B.V., which is a private limited liability company, incorporated under the laws of the Netherlands. Locada B.V. is registered with the trade register of the Chamber of Commerce under registration number 59310685. Our VAT registration number is NL853416084B01.
14. Governing Law
The Dutch law applies to all our services and products. All rights reserved.